Refund and Dispute Policy for OhMyVoice.com

1. No Refund Policy

At OhMyVoice.com, we do not offer refunds for any unused portion of your subscription. All sales are final.

2. Cancellation

You may cancel your subscription at any time from the settings, then billing section of your account. Your access to OhMyVoice.com will continue until the end of your current billing period.

3. Dispute Resolution Process

If you have concerns about our service or charges, please follow these steps:

• Initial Contact: Contact our support team at [your contact email] with details about your concern.
• Response Time: We will acknowledge your dispute within 2 business days and aim to resolve it within 10 business days.
• Required Information: Please provide:
  • Your account email
  • Date of the transaction in question
  • Detailed description of the issue
  • Any relevant screenshots or documentation
• Resolution Process: We will investigate your claim and:
  • Review account activity and relevant documentation
  • Communicate our findings clearly
  • Propose a resolution based on our investigation

4. Exceptional Circumstances

In rare cases of extended service outages or significant changes to our service offering, we may consider providing account credits or extending subscription periods. These will be evaluated on a case-by-case basis.

5. Free Trial

If we offer a free trial, you will not be charged during the trial period. To avoid charges, please cancel your subscription before the trial period ends if you decide not to continue with our service.

6. Billing Errors

If you believe you have been erroneously charged:

• Contact our support team immediately
• Provide transaction details and evidence of the error
• We will investigate within 5 business days
• If an error is confirmed, we will credit your account or provide a refund as appropriate

7. Chargeback Policy

Before initiating a chargeback with your payment provider:

• Contact our support team to resolve the issue directly
• Allow us the specified response time to investigate and resolve
• If a chargeback is filed without first attempting to resolve the issue with us, your account may be suspended pending investigation

8. Changes to This Policy

We reserve the right to modify this Refund and Dispute Policy at any time. Changes will be effective immediately upon posting to our website.

9. Contact Us

If you have any questions about this Refund and Dispute Policy, please contact us at [your contact email].